Payment Terms

 

• 20% non-refundable deposit at the time of confirmation.

• We will send a confirmation of the booking and a receipt by email. Please acknowledge your receipt of this.

• If no cancellation or other instruction is received by 28 days prior to the commencement of your booking, Kelpie Quines will send another invoice via with the booking details to settle the 80% remainder balance. Again, using the same procedure as before, a receipt will be issued to you showing payment in full.

 

 

 

Cancellation Policy

 

• Cancellations, effective upon receipt of written notification, are subject to the following penalties of the full trip price:

  • 20% non-refundable deposit at the time of confirmation

  • 27 to 7 days prior to arrival : 75% penalty.

  • 7 days or less prior to arrival : 100% penalty.

 

 

 

Liability

 

• Kelpie Quines is not responsible for your personal property and strongly recommends that you arrange suitable insurance that will also cover travel, medical and cancellation insurance.

• Kelpie Quines will not be responsible for any accident, damage, or loss of life that the client suffers on any of our tours while the passenger is walking through any town, city or natural environment in which we stop, or in tourist attractions that have been reserved on behalf of the passenger. 

• If Kelpie Quines Tours have to cancel your booking for any unforeseen circumstances any monies already received will be refunded in full.

 

 

 

Changes

 

• Kelpie Quines Tours reserves the right to make changes to prices, itineraries and/or routes, should circumstances change. These will be communicated to the client, as soon as we can. 

• Kelpie Quines reserves the right to change, cancel or alter routes whenever it deems necessary due to weather, safety or causes beyond our control. 

• Kelpie Quines cannot be held responsible for events that are beyond their control which prevent the total or partial execution of the activity (road closed due to an accident, strike, traffic restrictions, repairs, etc.). 

• Kelpie Quines is not responsible for possible changes in services contracted to third parties, such as castles, tourist attractions, or any other third party implicated. 

• In the event of cancellations or problems with third-party suppliers for reasons beyond our control, the client must contact that third company to make the appropriate claims in accordance with their terms and conditions.  

• Kelpie Quines is not responsible, legal or financially, for damages caused by third parties.

• It is the passenger's responsibility to read these terms and conditions when making the reservation.